Financial Consumer Issues Unit



To promote financial stability, growth, efficiency and innovation over the long term, consumer confidence and trust in a well-functioning market for financial services are essential. In line with this, AMBD established the Financial Consumer Protection Unit on 13 March 2015 with the strategic goal to enhance public confidence in the financial sector, and to empower and develop well-informed consumers.

In June 2016, the Unit was renamed as the Financial Consumer Issues Unit to further enhance its functions in engaging with financial consumers.



Among the functions of the Unit include:

1.       To implement necessary initiatives to strengthen and enhance market conduct, transparency and disclosure;

2.       To promote financial literacy and financial inclusion; and

3.       To handle public complaints against licensed financial institutions


Financial Literacy

The promotion of financial literacy is an important agenda to AMBD, in which its goal is to ensure that financial consumers are well-informed on licensed financial products and services that are offered in Brunei Darussalam. This in turn, will contribute to the stability and growth of the economy.




Contact Us

Email address:

Hotline: +673 2233371

Walk-in Address:

Credit Bureau Customer Service Office

Unit 1, Ground Floor

Dar Takaful IBB Utama

Jalan Pemancha BS8711

Bandar Seri Begawan


Business Hours:

Monday – Thursday        :               8.00am – 11.30am

                                                        2.00pm – 4.30pm


Friday                              :               8.15am – 11.15am

Closed on Saturdays, Sundays and public holidays